Riyo Jewellery Frequently Asked Questions - Get Answers Now

Below FAQ are some common concerns of our clients before purchasing the jewellery.
If you have other questions, please just send it to indiariyo@gmail.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can WhatsApp with a Customer Service representative. at +91-98290-34257

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

4-7 working Days and 5-10 Days time to transits in India (Total 7 to 14 Days) (Except Weekend and National holidays)

Yes 100 % Trackable

in Case of Some Issue of Size or Choice we offer Exchange

Right now we only offer Pre-Paid orders !

Yes, we do. Please send your customization requests to indiariyo@gmail.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Our product descriptions specify the exact metals of Fashion Jewellery (like Copper, silver) and gemstones and CZ and glass used. We use , high-quality materials in every piece.
We provide detailed sizing guides and instructions on how to measure at home. If you’re unsure, our customer service team can assist you in choosing the right size
Yes, all our metal and gemstones are 100% ethically sourced. We are committed to responsible sourcing and providing our customers with peace of mind.
Yes it is made with 100 % Eco Friendly Solar Green Energy.

Post Sales Questions

Clean your jewelry regularly with warm soapy water and a soft toothbrush. Avoid harsh chemicals, bleach, or toothpaste. Store pieces separately in soft cloth or velvet-lined boxes to prevent scratches

Yes, most rings can be resized and chains or clasps repaired. Contact our customer service to discuss your specific piece and available repair services

If you notice any stones moving, bring the jewelry in for inspection and repair immediately to prevent loss or further damage

It’s best to remove jewelry during physical work, exercise, or when using household chemicals to avoid damage or wear and tear

Store each piece separately in a cool, dry place, ideally in soft pouches or lined boxes to avoid scratches and tarnishing.

Some metals like silver can tarnish but regular cleaning and proper storage can minimize this.

refunds are typically processed within 7-10 business days after we receive the returned item. The time for the amount to reflect depends on your payment provider.

Yes, we offer gift wrapping and personalized notes for special occasions. You can email for these after order.

We have a hassle-free return and exchange policy. Please refer to our Returns page for instructions and timeframes.

Our customer support team is available via email, phone, or chat to assist you with any post-purchase questions or concerns.

Unable to find satisfactory answers ? Contact Support